Human review is often treated as the fail-safe for AI agents. But when a reviewer can't understand what happened, or doesn't have the time to check, approval becomes a formality—and the controls that don't depend on catching the mistake start to matter more.
Hi, I'm Arsh Rai.
I write documentation — and build the AI tools that help produce it.
About
about me
I’m a technical writer and content designer based in Ottawa, Canada.
For over a decade, I’ve crafted documentation for enterprise SaaS platforms. Currently, as a Senior Technical Writer and Content Designer at Okta, I apply that experience to the world of AI—designing how AI tools integrate into documentation workflows to ensure clarity, consistency, and human oversight before anything is published. When I’m not writing, you’ll find me recording music or drinking Darjeeling’s second flush.
Recent Posts
Who Is Responsible for Keeping AI Systems Safe?
When an AI system causes harm, responsibility rarely sits in one place. A look at the operational and security side of AI safety—who controls which safeguards, and who is in a position to reduce the risk.
The Art of Being Unfazed
The most important change that comes with age is the ability to not give a f****.